To comply with the Housing Act 2004, all higher education institutions can sign up to one of three codes of practice:
- The Student Accommodation Code;
- The Accreditation Network UK (ANUK) Code of Practice for Student Accommodation Managed by Higher Education Establishments (HEEs);
- The Accreditation Network UK (ANUK) Code of Practice for Student Accommodation Managed by Undertakings Subject to HMO Licensing (this means private landlords providing student accommodation);
Jesus College has opted to sign up to The Student Accommodation Code. This code sets high standards in the student accommodation sector but all of these codes aim to ensure that students have safe, good quality accommodation. As long as student accommodation is signed up to one of these codes then students will be able to register complaints about their accommodation if they have a problem.
The Student Accommodation Code has already raised standards in student accommodation and, through feedback, universities and colleges can make things even better.
In all instances particular feedback should be raised with individual housing offices at the university or college.
Universities which have joined The Code have all done so because they want to make their accommodation services as good as possible. They welcome feedback and issues being raised so that they can fix problems and continue to raise the standards of the services they offer. However, in the event that an issue cannot be resolved by the accommodation staff, students can raise the issue formally by using the university’s internal complaints procedure.
The Student Accommodation Code has been designed to protect your rights to safe, good quality university accommodation, wherever you are studying, and to make sure you get the best out of your time living in university or college residences. It outlines everything you should expect from your university-managed accommodation, as well as your responsibilities as tenants.
The Code protects your rights to:
- A healthy, safe environment.
- Timely repairs and maintenance.
- A clean, pleasant living environment.
- A formal, contractual relationship with your landlord.
- Access to health and wellbeing services.
- A living environment free from anti-social behaviour.
The Code protects students’ rights to safe, good quality accommodation, wherever they are studying, and makes sure they get the best out of their time living in university or college residences. It outlines everything students can expect from their accommodation as well as their responsibilities as tenants.
Many university accommodation buildings are signed up to The Code, which was introduced in 2006. The Code has already raised standards of accommodation and aims to continue to enrich the residential experience for students across England and Wales.